Provider tutorial · researched 17 July 2026

How to set up a website on Cloudways

A provider-specific, start-to-finish runbook for product selection, ownership, DNS, WordPress, HTTPS, email, security, recovery, migration and launch.

12 stages4 primary sourcesCloudways Platform dashboard3 hours typical new build

Product boundary

Make sure this is your workflow

Choose infrastructure provider, region, server size and billing model before launching. An application lives on a server; deleting or resizing infrastructure has broader consequences than editing one site.

Product
Managed cloud application on a selected infrastructure provider
Dashboard
Cloudways Platform
Installer path
Servers/Applications → Add Server or Add Application → WordPress

Before changing DNS

Provider-specific failure points

Start-to-finish runbook

Set up, verify and launch

Complete every exit check before moving forward. Interface labels can change; the official references below govern the live product.

  1. 01

    Identify the exact hosting product

    Choose infrastructure provider, region, server size and billing model before launching. An application lives on a server; deleting or resizing infrastructure has broader consequences than editing one site.

    Exit checks

    • The active product is recorded as: Managed cloud application on a selected infrastructure provider.
    • Billing term, renewal date, refund deadline and add-ons are recorded.
    • The account owner—not an agency or former employee—controls recovery and two-factor authentication.
  2. 02

    Prepare ownership and a rollback file

    Before changing the live site, inventory the domain registrar, DNS host, current hosting, email provider, analytics, forms and third-party integrations. Export the current DNS zone and take a timestamped website backup. Store credentials in a password manager, not in a shared document.

    Exit checks

    • Domain registrant and account recovery details are correct.
    • Current DNS, files, database and mailbox requirements are documented.
    • A rollback owner and stop condition are named.
  3. 03

    Create the hosting destination

    Sign in to Cloudways Platform. Follow the product onboarding without attaching the live domain prematurely. Select region, runtime and PHP version where offered; use a temporary hostname or preview URL for testing.

    Exit checks

    • Server region is appropriate for the primary audience.
    • A currently supported PHP version is selected.
    • Temporary site access is private or blocked from indexing.
  4. 04

    Connect the domain without breaking email

    Launch first on the Cloudways temporary URL, then add the primary domain and aliases under Application Management → Domain Management. Point DNS only after testing; preserve MX records because Cloudways is not ordinary mailbox hosting.

    Exit checks

    • Root and www have an intentional destination.
    • MX, SPF, DKIM, DMARC and verification records are preserved.
    • Old DNS values and rollback instructions are saved.
  5. 05

    Install WordPress correctly

    Use Servers/Applications → Add Server or Add Application → WordPress. Select the intended domain and leave the directory blank for a root-domain site. Use a non-obvious administrator username, a generated password and an owner-controlled recovery email. Do not enable a bundle of optional plugins until each is justified.

    Exit checks

    • WordPress is installed at the intended root or subdirectory.
    • Administrator recovery and two-factor authentication are configured.
    • Search engines are discouraged while the site is unfinished.
  6. 06

    Configure WordPress foundations

    Set site title, tagline, language, timezone and administrator email. Choose a human-readable permalink structure before publishing. Delete sample content and unused plugins/themes, keep one default theme for recovery, and create least-privilege accounts for editors.

    Exit checks

    • Timezone matches business reporting needs.
    • Permalinks, site URL and admin email are correct.
    • Only maintained, necessary themes and plugins remain.
  7. 07

    Issue SSL and move safely to HTTPS

    Use Application Management → SSL Certificate for Let's Encrypt or a custom certificate. Add every required hostname, confirm DNS, install, then enable HTTPS redirection and renewals.

    Exit checks

    • Certificate covers the root domain and every live alias.
    • HTTP redirects once to the canonical HTTPS address.
    • Pages, images, scripts, forms and admin load without mixed content.
  8. 08

    Set up reliable website and business email

    Cloudways application hosting does not automatically provide traditional mailboxes. Use an email add-on or external provider; use Elastic Email or authenticated SMTP for transactional WordPress mail and publish SPF/DKIM.

    Exit checks

    • Business mail receives and sends to external providers.
    • SPF, DKIM and DMARC align with actual senders.
    • Contact forms and password resets use authenticated delivery and are tested.
  9. 09

    Build the site without creating lock-in

    Use a maintained theme or block system, build reusable design tokens, and keep content in portable WordPress fields where practical. Add privacy, contact, about and required legal pages. Configure analytics and consent according to the audience's jurisdictions. Compress images before upload and write meaningful alt text.

    Exit checks

    • Mobile navigation and keyboard access work.
    • Ownership, contact and policy pages are published.
    • Analytics, consent and conversion events are verified.
  10. 10

    Secure access and maintenance

    Enable two-factor authentication for hosting, registrar and WordPress administrators. Remove unused accounts, restrict administrator roles, schedule core/plugin/theme updates with a rollback process, and confirm malware response scope. Never install nulled themes or plugins.

    Exit checks

    • Every privileged account has a unique password and 2FA.
    • Update responsibility and maintenance window are documented.
    • Security alerts go to a monitored owner address.
  11. 11

    Create backups and prove restoration

    Set server-level backup frequency and retention, confirm off-site backup settings, and create an on-demand application backup before deployment. Test restoration in a non-production environment.

    Exit checks

    • Files and database are both covered.
    • At least one encrypted copy is outside the hosting account.
    • A restore has been tested and recovery time recorded.
  12. 12

    Migrate, test and launch

    Use the Cloudways WordPress Migrator with SFTP credentials or manual migration. Test on the temporary/application URL, perform final sync, then map the domain and issue SSL.

    Exit checks

    • Forms, checkout, login, search, scheduled tasks and webhooks pass.
    • 404s, canonical tags, robots.txt and XML sitemap are reviewed.
    • The former host remains available until DNS, email and monitoring are stable.

Primary evidence

Cloudways official documentation

Sources are labelled by the exact part of the workflow they support. Product-page-only sources are not treated as proof of a dashboard path.

Accuracy boundary: hosting interfaces, plan inclusions and policies change. Confirm destructive actions, prices, retention and support scope inside the authenticated account before proceeding.

Go-live gate

Do not launch until every system passes

A homepage loading is not a completed launch. Verify the whole operating system around the website.

Troubleshooting

Cloudways setup questions

Why does the domain still show the old website?

Query the authoritative nameservers, compare root and www records with the documented destination, and check whether a proxy/CDN holds another value. Do not keep switching records while caches expire.

Why is the certificate pending or invalid?

Certificate issuance requires the requested hostnames to resolve to the correct account and pass validation. Remove conflicting AAAA or CAA records only after verifying they are wrong; then retry through the provider documentation for SSL controls.

Why do forms work but messages never arrive?

Use authenticated SMTP or a transactional email API, align the From domain, publish SPF/DKIM and test DMARC. A WordPress success message proves submission—not inbox delivery.

When can the former host be cancelled?

Only after DNS, HTTPS, email, forms, logins, transactions, scheduled tasks and monitoring remain stable and an independent rollback copy has been restored successfully.

What should support confirm in writing?

Ask for the exact plan, renewal amount, server location, nameservers/IP, backup frequency and retention, restore fee, migration scope, email limits, SSL method and cancellation/refund deadline.