Refund
Money returned to the original payment method or another method defined by policy.
Contract guide · checked 17 July 2026
Hosting refund policies compared
A headline guarantee is incomplete until product eligibility, payment method, domain fees, renewals and cancellation procedure are known.
5 primary sources5 contract checksNo score from marketing copyRecheck before purchase
Plain language
Terms that change the outcome
Account credit
Value retained with the provider; not equivalent to cash returned.
Eligibility window
Time from purchase or renewal in which the request must qualify.
Buyer checklist
What the contract must answer
- 01Initial purchase versus renewal
- 02Hosting fee versus domains and licences
- 03Refund to payment method versus account credit
- 04First-time-customer restriction
- 05Cancellation deadline and required process
Common traps
What the headline leaves out
- 01Domains, licences, certificates and add-ons may be non-refundable.
- 02A renewal can follow different rules from an initial purchase.
- 03Crypto, bank transfer or local gateway refunds may use a different route.
- 04Cancellation and refund request can be separate actions.
Evidence worksheet
Capture the policy before checkout
Save a dated copy or screenshot because the provider can revise public terms.
Record
Commercial terms
- Product
- Exact plan and billing term
- Trigger
- Event that creates eligibility
- Deadline
- Time to request or claim
- Remedy
- Cash, credit, extension or restore
Record
Operational terms
- Exclusions
- Products, events and customer actions omitted
- Procedure
- Required cancellation, ticket or evidence
- Data effect
- What can be overwritten or deleted
- Escalation
- Support and appeal path
Primary evidence
Read the current provider terms
Terms change. The linked provider document governs the purchase.
Official termsNamecheap refund policy
Use this source for the provider-specific rule; do not transfer its terms to another product.
Open source ↗Official termsDreamHost refunds and creditsUse this source for the provider-specific rule; do not transfer its terms to another product.
Open source ↗Official termsSiteGround termsUse this source for the provider-specific rule; do not transfer its terms to another product.
Open source ↗Official termsHostinger refund policyUse this source for the provider-specific rule; do not transfer its terms to another product.
Open source ↗Official termsHostGator refund policyUse this source for the provider-specific rule; do not transfer its terms to another product.
Open source ↗Policy questions
How to use this comparison
Does a longer guarantee prove better service?
No. It defines a contractual remedy. Quality requires observed evidence and the remedy still has exclusions.
Can support chat override published terms?
Ask for written confirmation, but assume the governing agreement controls unless the provider formally amends the order.
When should the policy be captured?
Immediately before payment, again before the deadline and whenever the product renews or changes.