DNS and email guide

Keep email working while changing web hosts

Website and mailbox hosting are independent DNS destinations. A nameserver shortcut can disable email even when the new website works.

4 diagnostic facts3 controlled stages4 acceptance checks2 primary references

Diagnose before changing

  1. 01Record MX provider
  2. 02Export SPF/DKIM/DMARC
  3. 03List aliases and forwarding
  4. 04Test external send and receive
  1. 01

    Leave mail in place

    Keep the current mailbox provider and change only web records where possible.

  2. 02

    Copy the entire zone

    When delegating nameservers, reproduce mail and verification records before cutover.

  3. 03

    Test both directions

    Send from an external mailbox and reply; inspect authentication results and delivery logs.

Acceptance gate

Prove the result

Record timestamp, tester and evidence for every check before closing the incident or change.

Inbound delivery

Expected result documented and verified from the affected user path.

Pass / fail / blocked
Outbound authentication

Expected result documented and verified from the affected user path.

Pass / fail / blocked
Aliases/forwarders

Expected result documented and verified from the affected user path.

Pass / fail / blocked
Autodiscover/mobile clients

Expected result documented and verified from the affected user path.

Pass / fail / blocked

Primary references

Return to the operations library

Browse all help guides →